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British Police Using Mystery Shoppers
Some of the most interesting mystery shopping stories come out of the U.K. We have seen news reports about extreme mystery shopping, mystery worshippers, and now police departments are being mystery...
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Suggestive Selling and Secret Shopping
Suggestive selling, or upselling, involves suggesting additional items when a customer makes a purchase, or encouraging a customer to upgrade to a more expensive option. Perhaps the best-known example...
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Do Employees Know They Get Mystery Shopped?
Question from a secret shopper: Do businesses that we shop tell their employees that they will be mystery shopped? I have heard that they do, but that doesn’t make sense to me. If we are supposed to be...
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Mystery Shopping as Undercover Patients
As mystery shoppers, we are often asked to present a specific scenario, and we may have to “act” the part of a customer much different from ourselves. However, the mystery shoppers described in a...
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Who Writes the Mystery Shop Questionnaires?
Have you ever looked at something on a mystery shop report form and wondered, “Who comes up with this stuff?” Most of us have, at one time or another, seen report questions, scenarios and other shop...
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Do Employees Read Mystery Shop Reports?
Question from a mystery shopper: Do the employees who are mystery shopped read the reports submitted by shoppers? I sometimes return to shop the same location again, and I am concerned that employees...
View ArticleWhy Use Mystery Shopping?
Why should businesses use mystery shopping? This video explains what mystery shopping is all about and how businesses benefit. Should you tell your employees they will be mystery shopped? How are...
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Bad Mystery Shopper Reports – What Is an Employer to Do?
There are appropriate and inappropriate ways to handle a poor rating on a mystery shop report. Unfortunately, the manager of a Cape Coral, Florida post office chose an inappropriate way. Mystery shop...
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Why Are Some Locations Mystery Shopped While Others Aren’t?
A question from a mystery shopper: When I view the available mystery shops on job boards, I see a bunch of stores and restaurants that I would love to shop. But the locations that are close to my house...
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What happens to my mystery shop report after I submit it?
One thing many shoppers wonder about is what happens to their reports after they press “submit.” Who looks at the reports? What do they do with them? Of course, every company and client may be a little...
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Mystery Shop Report Design
Do you ever wonder about how clients decide on the questions that appear on mystery shop reports? In theory, mystery shopping measures what is most important to the business. However, if care is not...
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Suggestive Selling and Secret Shopping
Suggestive selling, or upselling, involves suggesting additional items when a customer makes a purchase, or encouraging a customer to upgrade to a more expensive option. Perhaps the best-known example...
View ArticleClik here to view.
Do Employees Know They Get Mystery Shopped?
Question from a secret shopper: Do businesses that we shop tell their employees that they will be mystery shopped? I have heard that they do, but that doesn’t make sense to me. If we are supposed to be...
View ArticleClik here to view.
Mystery Shopping as Undercover Patients
As mystery shoppers, we are often asked to present a specific scenario, and we may have to “act” the part of a customer much different from ourselves. However, the mystery shoppers described in a...
View ArticleClik here to view.
Who Writes the Mystery Shop Questionnaires?
Have you ever looked at something on a mystery shop report form and wondered, “Who comes up with this stuff?” Most of us have, at one time or another, seen report questions, scenarios and other shop...
View ArticleClik here to view.
Do Employees Read Mystery Shop Reports?
Question from a mystery shopper: Do the employees who are mystery shopped read the reports submitted by shoppers? I sometimes return to shop the same location again, and I am concerned that employees...
View ArticleWhy Use Mystery Shopping?
Why should businesses use mystery shopping? This video explains what mystery shopping is all about and how businesses benefit. Should you tell your employees they will be mystery shopped? How are...
View ArticleClik here to view.
Bad Mystery Shopper Reports – What Is an Employer to Do?
There are appropriate and inappropriate ways to handle a poor rating on a mystery shop report. Unfortunately, the manager of a Cape Coral, Florida post office chose an inappropriate way. Mystery shop...
View ArticleClik here to view.
Why Are Some Locations Mystery Shopped While Others Aren’t?
A question from a mystery shopper: When I view the available mystery shops on job boards, I see a bunch of stores and restaurants that I would love to shop. But the locations that are close to my house...
View ArticleClik here to view.
What happens to my mystery shop report after I submit it?
One thing many shoppers wonder about is what happens to their reports after they press “submit.” Who looks at the reports? What do they do with them? Of course, every company and client may be a little...
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